Privacy Policy

1. Information we collect

• Enquiry details — when you submit an enquiry we collect your name, phone number, an optional email address and the details of your requirement (including any products you added to your enquiry basket).
• Track-enquiry lookups — to show you your enquiry status we match your reference number with the phone number you provide.
• Reviews — if you leave a product review, we collect the name and rating you enter. Reviews are moderated before they appear publicly.
• Technical data — standard server logs (IP address, browser type, pages visited) are retained for security and operational purposes.

2. How we use your information

• To respond to your enquiry with pricing, availability and lead time.
• To let you track the status of your own enquiry.
• To operate, maintain and secure this website.
• To comply with legal obligations.

We do not sell, rent or trade your personal information to third parties.

3. Payments

This website does not process online payments. All orders are confirmed manually after an enquiry, and payment is settled directly with the shop. We never see or store card or banking credentials through this site.

4. Cookies and local storage

We use strictly necessary storage to keep the site working — for example remembering the items in your enquiry basket and comparison list on your own device. These are not used for advertising. If analytics are enabled, they are configured to anonymise IP addresses. The full list of items we store and how to control them is in our Cookie Policy.

5. Data retention and security

Enquiry records are kept only as long as needed to serve you and meet record-keeping requirements. The site is served over HTTPS, and access to stored enquiry data is restricted to authorised staff.

6. Your rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Because enquiries are tied to a phone number, we may need to verify your identity before acting on a request.

7. Children

This website is intended for people enquiring about hardware, plumbing and sanitary products and is not directed at children.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the latest revision.

9. Contact us

Questions about this policy or your data? Contact us at hardware.centre9@gmail.com or call +91 9823024159. See also our Terms of Service.